Comments on: Adobe CS3 – Licensing for this product has stopped working

By: Gary

Gary — Thu, 02 Sep 2010 10:46:50 +0000

I had the exact same problem, which I’ve hopefully just solved.
I deleted acrobat 8.0 professional, which I’m not sure was part of the solution or not, but was crashing anyway.
Also deleted Version Cue, again probably not part of the solution.
I had (from new install) abobe stock photos which needs to be deleted, it’s no longer a valid piece of software.

So to the cure, first of all I downloaded and ran the adobe licencing repair tool from http://www.adobe.com/support/contact/licensing_download_eula.html

Then I had to deactivate my CS3 on my old laptop before I could reactivate it on the new one. Opening any of the CS3 software, go to help, deactivate.

Hope it helps someone

Cheers, and happy web building

By: Norman Sheppard

Norman Sheppard — Mon, 12 Jul 2010 15:22:50 +0000

That’s horrible Eva, glad you got it working again though. It happened twice to me but I’ve never heard of it happening FOUR times to anyone, let alone on a monthly basis.
I have yet to hear any type of explanation from Adobe or otherwise. Thanks for posting your solution.

By: Eva

Eva — Mon, 12 Jul 2010 13:26:15 +0000

For the fourth time, it happens to me. I fixed it doing the following: (1) uninstalling CS3, Adobe Acrobat, Flash player (2) deleting any Adobe folders left, (3) deleting the FlexNet and Macrovision Shared folders. (4) Run Spybot and fixing any problem (5) Installing python. exe (For some reason, when CS3 crashes, it messed up python; I found out about it, when I try to follow Adobe instructions, at one point, it would tell me that the system could not find pythom23.dll nor python25.dll) (6) Install CS3.
Does anyone have an idea why it keeps happening? It seems to me that something remains on my system which makes the CS3 suite crashes every month around the same day.
May 14,
April 15,
June 9,
July 8.

By: Philippe

Philippe — Wed, 17 Feb 2010 11:46:32 +0000

This error was solved for me 32but/vista by renamed the file \Program Files\Common Files\Adobe\Adobe PCD\cache\cache.db – no reinstalling nor patched – version CS3. Found the solusion here : http://kb2.adobe.com/cps/401/kb401528.html#sol3 february 11 2010 input

By: Kevin Oh!

Kevin Oh! — Thu, 10 Dec 2009 03:51:51 +0000

Yes, check out the link from Meena above (http://raisedbyturtles.org/fix-cs3/) Tom and JL really nailed the fix on this one.

I also gave it a quick write up on my site at: http://www.kevinohara.com/how-to-fix-cs3-licensing-has-stopped-working if you need further clarification

I’m still interested in what kind of issues this causes with CS4, if anyone has any info, I’d love to hear it!

By: Meena

Meena — Thu, 05 Nov 2009 07:25:48 +0000

Hello everyone,

After trying everything for more than 7 hours, came across this URL: http://raisedbyturtles.org/fix-cs3/

It helped along with the comments by JL on that site. Thanks. Meena

By: Meena

Meena — Wed, 04 Nov 2009 20:21:23 +0000

Thanks Sonja. I will call them. Anyway, this time I un-installed everything and re-installed it .. But came back with error after 5 hours of work!!! Thanks for the support everyone is providing here.

Regards, Meena

By: Sonja

Sonja — Wed, 04 Nov 2009 17:27:37 +0000

Hi Meena & everyone else with CS3 headaches. Make sure you call Customer Service & get your problems documented by Adobe. I’ve heard that the company may be working on something to help people with problems. So, make sure they have your name in their systems to (1)document the high concentration of users affected & (2)be a documented sufferer when they put out a solution.

By: Meena

Meena — Wed, 04 Nov 2009 15:50:04 +0000

Well, What do you know? Adobe CS3 stopped working again!!! No updates and out of blue – stopped working.. Is this product’s reliability in question??????

By: Sonja

Sonja — Tue, 27 Oct 2009 14:29:05 +0000

I had read one of the posts that theorized the Adobe Updater was a cause of the failure. So, I turned off the Automatic Update right away. So, at least in my case, not doing the updates had no impact on preventing the failure.